President Dr. Mokgweetsi Masisi urged the Office of the Ombudsman to leverage digital platforms to enhance visibility and accessibility, especially in rural areas. While receiving the Ombudsman report for 2021/2022 and 2022/2023, he highlighted the report's value in identifying service challenges and opportunities. Masisi emphasized using the report's insights for proactive interventions and stressed the importance of educating the public on the Ombudsman's services through digital means and public media. He also noted the need for adequate resources to address the new human rights mandate effectively.

The Ombudsman, Advocate Stephen Tiroyakgosi, reported handling an average of 1,200 cases annually, with a 48% completion rate, constrained by information availability. The Ombudsman operates four offices and engages with communities via workshops. Common complaints include compensation delays, land issues, and public officer grievances.